Product Warranty Details
This Warranty sets out the terms and conditions on which Sygnit Corp. ("SYGNIT") will or will not perform warranty service related to Tytannia, Jemm, Mica, GranIT, Prizm, Safire, Diamond, and Ruby computer products.
Issues Covered by this Warranty
- SYGNIT will warrant the hardware against defects for the period of one (1) year from the date of purchase. For service issues, contact our Technical Support department.
- Subject to limitations, SYGNIT will repair or replace any defective components with new parts, or with serviceable used parts that are equivalent or superior to new parts in performance. All defective parts or exchanged parts will become the property of SYGNIT
- Pertaining to Tytannia Laptops: The notebook computer battery is excluded under the warranty coverage. The notebook computer battery has a three (3) month warranty coverage due to the battery being a consumable component prone to wear. The consumer should note that the LCD screen of the notebook computer may have a small number (usually up to 6) red, green, blue, bright or dark spots called "On" or "Dead" pixels that often appear on LCD screens. According to the specification from LCD manufacturers, the existence of "On-Pixels" is permissible and meets Manufacturer QA Standards. In such an instance, laptop products only qualify for return or replacement under warranty, if three or more such "dead" pixels exist on the LCD display.
Issues NOT Covered by this Warranty
- Damage from misuse, abuse or neglect
- Damage from use of parts not sold or distributed by Sygnit Corp.
- Damage from modification
- Damage from repair by unauthorized personnel
- Damage to or lost data and or customer installed programs
- Expendable parts, such as non rechargeable battery
- Cosmetic and mechanical wear
- Any sign of physical damage
- Systems damaged by a virus
- Service to any device or network beyond the scope of the system(s) listed above. This includes, but is not limited to, network configuration, software*, or non-Sygnit produced products
During the first year of Warranty, the product owner may elect to purchase supplemental Sygnit RockSolid Extended Depot Warranty for a nominal charge.
* Big Note: SYGNIT makes no warranty whatsoever with respect to software included in any products sold by Sygnit Corp., and all software is sold "AS IS" and "WITH ALL FAULTS". Software applications may vary from retail versions and may not include documentation. Titles are subject to change.
Limitations
- Hardware Products not purchased from SYGNIT or from an SYGNIT authorized reseller.
- SYGNIT products not registered within 30 days of purchase. Registration must be accompanied by proof of purchase.
- Systems without the proper device drivers, will incur additional down time and/or charges.
- SYGNIT only warrants factory-installed components. Correction of customer-installed software is not covered by this warranty.
- No repair, or replacement of components whole or in part shall extend any warranty.
Chargeable Service
Non-Warranty, Service Bench and On-Site Charges are set from time to time by SYGNIT and are subject to change without notice.
Chargeable service includes, but is not limited to:
- Any Technical Support regarding networking issues.
- Any support after the expiration of the SYGNIT product warranty.
- Repair or removal of any customer installed hardware components or software.
- If any customer-installed hardware or software is found to be causing the original problem, the removal of this component will incur an additional charge.
- Any virus, adware, malware or program removal.
- Any operating system cleanup/installation, hardware configuration, optimization, or data recovery.
- Search for device drivers not supplied by product owner.
- Any telephone, email and remote service and service consultation.
Additional Recommendations and Notices
- Please read your warranty, included in the Personalized System Guide or in the System Support CD, carefully.
- For your data safety, perform a backup all important data to avoid a charge and minimize data loss.
- If a problem develops after a program was installed, it is likely to be a software conflict.
- Remember to supply all device drivers and applicable software with product being serviced. This will reduce service time.
Limitation of Remedy
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL SYGNIT OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. THIS LIMITATION CANNOT BE WAIVED.
Terms
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE SUBJECT PRODUCT TO YOU.
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